Privacy Policy

Last Updated: 2025-05-21

1. Introduction

VINETALK INTERACTIVE PTE. LTD. ("we", "us", "our") respects your privacy and is committed to protecting your Personal Data. This Privacy Policy ("Policy") explains how we collect, process, and safeguard information when you use our AI services available at VINETALK (the "Service").

By using our Service, you acknowledge that you have read and understand the information in this Policy. This Policy is provided in addition to our Terms of Service which govern your use of the Service.

2. Who We Are

This website is jointly operated by VINETALK INTERACTIVE PTE. LTD. and NEXREALIM SOLUTIONS, LTD.

Data Controller: VINETALK INTERACTIVE PTE. LTD. (UEN：202510909N)
For users in Europe, the Data Controller is NEXREALIM SOLUTIONS, LTD.

Registered Office Address: 18 KAKI BUKIT ROAD 3, #05-17, ENTREPRENEUR BUSINESS CENTRE, SINGAPORE 415978
For European users: 5 South Charlotte street, Edinburgh, EH2 4AN, United Kingdom

Contact Email: [email protected]
+65 80869345

3. What is Personal Data?

"Personal Data" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.

4. Applicability and Age Restriction

Our Service is strictly intended for individuals 18 years of age or older. Anyone under 18 years of age is not permitted to use the Service. By using the Service, you represent that you are 18 years of age or older.

5. Categories of Personal Data We Process

5.1 Account Information

Name and contact details
Email address
User name and password
Account preferences and settings

5.2 Payment and Subscription Information

Payment card details (we only store limited information as required)
Billing address
Subscription plan details (Basic, Professional, or Premium)
Transaction history
Payment history

5.3 Service Usage Information

Features used
Interaction with our AI service
User-generated content
Requests and queries submitted to our system

5.4 Technical Data

IP address
Browser type and version
Device information
Operating system
Time zone and location
Login information
Service usage data

5.5 Communication Data

Customer support interactions
Feedback and survey responses
Inquiries submitted through our website

6. How We Collect Your Personal Data

We collect Personal Data through the following methods:

6.1 Direct Interactions

When you create an account
When you subscribe to our service
When you contact our customer support
When you complete forms on our website

6.2 Automated Technologies

When you visit our website through cookies and similar technologies
When you use our Service
Through our mobile application

6.3 Third Parties

Payment processors
Analytics providers
Marketing partners (if applicable)

7. How and Why We Use Your Personal Data

Purpose	Legal Basis
To create and manage your account	Performance of Contract
To provide our AI services	Performance of Contract
To process your payments and manage subscriptions	Performance of Contract
To communicate with you about your subscription	Performance of Contract
To improve our services	Legitimate Interest
To provide customer support	Performance of Contract
To ensure security of our Service	Legitimate Interest
To comply with legal obligations	Legal Obligation
To detect and prevent fraud	Legitimate Interest

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use:

Essential cookies: Required for the operation of our website
Functionality cookies: Allow us to remember choices you make
Analytical/performance cookies: Allow us to recognize and count visitors

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

For more information about cookies, please see our separate Cookie Notice on our website.

9. Sharing Your Personal Data

We may share your Personal Data with the following categories of recipients:

9.1 Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

Payment processors
Cloud storage providers
Customer support tools
Analytics services

9.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction.

9.3 Legal Requirements

We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

9.4 With Your Consent

We may share your Personal Data with third parties when we have your consent to do so.

10. International Data Transfers

We operate globally and may transfer your Personal Data to countries other than your country of residence. When we do so, we take appropriate safeguards to ensure your data is protected:

10.1 European Economic Area (EEA) and UK

For transfers from the EEA and UK, we rely on:

EU Standard Contractual Clauses
UK International Data Transfer Agreements
Adequacy decisions by the European Commission or UK authorities

10.2 Other Regions

For transfers to and from other regions, we implement appropriate safeguards in accordance with applicable laws.

You can request more information about these safeguards by contacting us at [email protected].

11. Data Security

We have implemented appropriate technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service can be 100% secure, and we cannot guarantee the security of information transmitted over the internet.

12. Data Retention

We will retain your Personal Data only for as long as necessary to fulfill the purposes we collected it for, including:

While your account is active
As needed to provide our services
As necessary to comply with legal obligations
As needed to resolve disputes
As required to enforce our agreements

When we no longer require your Personal Data, we will securely delete or anonymize it.

13. Your Rights Regarding Personal Data

Depending on your location, you may have certain rights regarding your Personal Data:

13.1 For Users in the European Union, United Kingdom and Similar Jurisdictions

Right to access your Personal Data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

13.2 For Users in California

Right to know what Personal Data is collected
Right to know whether Personal Data is sold or disclosed
Right to say no to the sale of Personal Data
Right to access your Personal Data
Right to request deletion
Right to equal service and price

13.3 For Users in Other Jurisdictions

We respect privacy rights under various laws worldwide. Contact us to exercise rights available in your jurisdiction.

14. Subscription Terms

Our Service operates on a subscription-only basis with the following key features:

Subscription Model: Monthly subscription with automatic recurring payments
Subscription Tiers and Pricing:
- Basic Plan: $59 per month
- Advanced Plan: $79 per month
- Professional Plan: $99 per month
Billing Cycle: Subscriptions are automatically renewed and billed on a monthly basis
Payment Processing: Your payment method will be automatically charged at the beginning of each billing cycle
Cancellation: You may cancel your subscription at any time through your account settings
Refund Policy: No refunds are provided for partial subscription periods
Price Changes: We reserve the right to modify subscription prices with advance notice

15. Refund and Return Policy

15.1 Refund Policy for AI Services

We strive to provide high-quality AI services, but we understand that sometimes you may need to cancel your subscription or request a refund. Please review the following refund conditions:

New User Refunds: If you are a new user and request a refund within 3 days of your first payment, you may receive a full refund.
Service Issue Refunds: If our service experiences major technical problems causing service unavailability for more than 48 consecutive hours, you may request a prorated refund.
Terms Change Refunds: If we make substantial changes to our service terms and you do not accept the new terms, you may request a prorated refund.
Prorated Refund Calculation: For eligible prorated refunds, the calculation is: Monthly subscription fee × (remaining days ÷ total days in subscription period).
Non-Refundable Situations: Refunds will not be provided in the following situations:
- Refund requests made more than 3 days after initial payment
- Users who have violated the Terms of Service
- Service interruptions caused by user-related issues

15.2 Subscription Cancellation

You can cancel your subscription at any time using the following methods:

Online Cancellation: Log into your account, go to "Account Settings," click "Manage Subscription," and select the "Cancel Subscription" option.
Cancellation via Email: Send an email to [email protected] with "Cancel Subscription" in the subject line and provide your account information.

After cancellation:

You will not be charged for the next billing cycle
You can continue using your current subscription services until the end of the current billing cycle
After the current billing cycle ends, your account will be downgraded or deactivated

15.3 Refund Request Process

To request a refund for AI services, please send an email to [email protected] with the following information:

Your account email address
Payment date
Reason for the refund request

We will respond to your request within 3 business days and process the refund within 14 business days after confirming eligibility.

16. Children's Privacy

Our Service is not directed to individuals under 18 years of age, and we do not knowingly collect Personal Data from children. We implement the following measures to protect minors:

Age verification during account creation
Immediate account termination if we discover a user is under 18
Prompt deletion of any Personal Data collected from minors
No targeted marketing toward children
Strict compliance with children's privacy protection laws including COPPA in the US and equivalent regulations globally

If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us at [email protected]. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

17. Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Last Updated" date. You are advised to review this Policy periodically for any changes.

18. Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

19. Additional Information for Specific Regions

19.1 European Economic Area (EEA) and United Kingdom

In addition to the rights listed in Section 13, you have the right not to be subject to automated decision-making, including profiling, which produces legal or similarly significant effects.

EU Representative: [Name and contact details of EU Representative if applicable]

19.2 California

We are fully committed to complying with California privacy laws and safeguarding the privacy rights of California residents. For more information about your rights under California privacy laws, please stay tuned for updates to our Privacy Notice.

19.3 Canada

The Personal Information Protection and Electronic Documents Act (PIPEDA) governs how private sector organizations collect, use, and disclose personal information. You have the right to access your personal information, challenge the accuracy of your information, and have it amended as appropriate.

19.4 Australia

The Australian Privacy Principles (APPs) govern how we handle personal information for Australian users. You have the right to request access to and correction of your personal information.

19.5 Brazil

The General Data Protection Law (LGPD) provides Brazilian residents with specific rights regarding their personal data. These include the right to confirmation of the existence of processing, access to data, correction, anonymization, portability, deletion, information about shared use, information about the possibility of not providing consent, and revocation of consent.

20. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 18 KAKI BUKIT ROAD 3, #05-17, ENTREPRENEUR BUSINESS CENTRE, SINGAPORE 415978
+65 80869345

For users in Europe: NEXREALIM SOLUTIONS, LTD
5 South Charlotte street, Edinburgh, EH2 4AN, United Kingdom

We will respond to your inquiry as soon as reasonably possible.